Refund Policy

At Petitblue, we follow EU consumer protection standards.

1. 14-Day Right of Withdrawal
You have the right to return your order within 14 days of delivery without providing a reason.
To initiate a return, email:
hello@petitblue.eu
Items must be:

• Unused

• In original packaging

• In resellable condition

2. Refund Processing
Refunds will be processed within 14 days after receiving the returned goods.
Refunds will be made to the original payment method.
Standard shipping costs and Express shipping fees are non-refundable.
3. Faulty Products
If a product is defective or not as described, you are entitled to repair, replacement, or refund under the 2-year legal guarantee.
Contact us within 14 days of discovering the issue.
4. Return Shipping Costs
Return shipping costs are borne by the customer unless the product is defective.